You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
What time can I pick up keys on move-in day?
Keys can be picked up on move date any time after 10:00 am at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
What is the security deposit amount, and when is it returned?
The security deposit is $500 and it is returned within 45 days after move-out, pending any deductions for damages or outstanding balances.
Are utilities included with rent?
No. Residents are responsible for water, trash, pest control, electricity, cable and internet.
What electric providers are available?
Residents can choose any provider they want. www.powertochoose
Is internet/cable provided by the community?
No, residents need to set up their own service.
What internet and cable providers service the community?
The available providers are Spectrum and At&t.
Where is guest parking located?
Guest parking is available throughtout the property. Any uncovered spot.
What is the process for submitting a maintenance request?
Maintenance requests can be submitted through online portal, phone, or office visit. Emergency maintenance can be reached at 830-776-7659. Press the prompt for maintenance
What are the pool hours?
The pool is open from 10:00 AM – 10:00 PM. Pool rules must be followed at all times.
What are the fitness center hours?
The fitness center is open [24/7 or specific hours].
What pets are allowed, and are there breed restrictions?
The community allows cats, and dogs . We do not have breed restrictions.
What are the pet fees?
Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.
What days does valet trash come?
N/A
Where are the trash bins located on site?
Trash bins are located by building 3, 6, and 7.
Are there quiet hours in the community?
Quiet hours are enforced from [XX:XX PM – XX:XX AM].
What is the standard lease term offered?
The standard lease term is 12 months.
Do you offer month-to-month lease options?
Yes, and its an addtional $500.
How do I get an assigned parking spot?
Assigned parking spots are available for $50.
Are garages available?
Yes, garages are available for $75.
How much are carports/garages?
Carports cost $50, and garages cost $75.
Does the community have package lockers?
No
Do I have to register with package locker services prior to moving in?
No
Does the office hold packages for residents?
Yes
What amenities are available to be reserved?
N/A
What are the reservation fees for amenities?
N/A
Can I reserve the clubhouse?
N/A
How many guests can I have in the amenity areas? 2
2
When does towing get enforced?
Towing is enforced at all times.
What towing company is used?
The towing company is Tavo's Towing and the phone number is 830-374-2369.
Are water bills allocated to residents?
Yes, water bills are allocated based on unit size/occupancy.
Does your community offer recycling?
No
What are the fees for lost/broken access remotes/keys?
Fees for lost or broken remotes/keys are $50.
What stores can I pay my rent at with the payment voucher?
Walmart
How do I register my work vehicle in addition to my personal vehicle?
In the office or through the resident portal.
Can I do a contactless move-in?
Yes, contactless move-in is available by filling out lease electronically, providing all required documenation, and taking care of payment.
Are there any specific delivery times I should be aware of?
Yes, deliveries must follow community delivery policies.
Is there a courtesy officer onsite to handle noise complaints?
Yes a courtesy officer is available. Contact 830-776-7659.
Is there 24/7 surveillance in the community?
No
Are there cameras in the parking lot areas?
No
Can we add security cameras to our front/back doors?
Yes
Does your community offer gas or electric connections?
Electric
Can my guest receive packages?
Yes, guests can receive packages at the leasing office. With a photo ID and permission from the resident.
Do I need to notify the office when I have guests?
Yes, guests staying longer than 2 days must be registered.
Are there any restrictions on the number of guests?
Residents can have up to 2 guests at a time.
Can I transfer because I have a pest control issue?
No, transfers for pest control issues are evaluated on a case-by-case basis.
What days do pest control vendors come?
Pest control is scheduled on 1st and 3rd Wednesday of the month.
Can additional services be requested?
Yes
Do I need a specific size bag for valet trash?
N/A
Does valet vendor offer recycling?
N/A
What are the requirements for recycling that the valet vendor has?
N/A
How many trash bags will valet services collect?
N/A
Can I opt out of valet trash?
N/A
How often are resident events held?
Resident events are held 2-3 times a month, and we encourage all residents to participate.
Can I bring my friend or family member to a resident event?
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Are fire extinguishers provided in each apartment?
No, fire extinguishers are in each breezway.
Are there specific evacuation routes for my apartment?
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Can additional access remotes or keys be requested?
Yes, additional remotes or keys can be requested. Fees may apply.
Do I have to change out my own battery remote?
Yes, residents are responsible for replacing their own remote batteries.
Can I change my entry code?
Yes, entry codes can be changed upon request. Contact the office for assistance.
Can I rekey my apartment?
Yes, apartments can be rekeyed upon request. Fees may apply.
Is there a limit to how many guests I can have?
Guest limits vary based on community policies. Please refer to the lease agreement for details.
How many days can my guests stay?
Guests can stay up to 2 days before requiring management approval.
Where can my guests park?
Guests can park in designated visitor parking areas.
How do I register my guest’s vehicle?
Guest vehicle registration can be completed through our leasing office or online portal.
Do I need to renew my guest parking pass?
Yes, guest parking passes may require renewal based on the community's policy.
Can my guest park in my carport?
Guest parking in carports is only allowed if explicitly permitted by management.
How do I get additional guest parking permits?
Additional guest parking permits can be obtained from the leasing office.
Are there any restrictions on guest parking duration?
Guest parking duration may be subject to community policies. Check with the office for details.
If provided by the community, can I opt out and use a different service provider?
Opt-out options depend on the service type. Please speak with management for specific policies.
Are there any internet or cable installation fees?
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Is the mail area under video surveillance?
Yes, the mail area is monitored via video surveillance for added security.
Do you have handicap apartments available?
Yes, handicap-accessible apartments are available. Contact the office for availability.
Does the community offer private yards or green spaces?
N/A
Does the community manage lawn services for private lawns?
Yes, lawn services for private yards are managed by the community.
Are sprinkler services provided in areas of private yards?
N/A
Can I add in ground lanterns to my private yard?
N/A
Is there a community garden or green space available?
N/A
Are there any walking or jogging trails nearby?
Yes, there are walking and jogging trails nearby.
Are there any designated smoking areas on the property?
Yes, designated smoking areas are available on the property.
Are there any planned community improvements or renovations?
Yes, planned community improvements or renovations are communicated in advance.
Are there any preferred local businesses or discounts for residents?
No
Are there any ride-sharing or public transportation options nearby?
N/A
Are there any community social media groups or forums?
Yes, residents can join our online community groups for updates and discussions.
Are there any car washing or detailing services available on-site?
N/A
Are there any electric vehicle charging stations?
N/A
Are there any bicycle storage or repair facilities?
N/A
Are there any community programs or classes offered?
N/A
Are there any on-site storage units available?
Yes, on-site storage units are available for residents.
What school district are we in?
There is only one, E.P.I.S.D.
Are there any nearby parks or recreational areas?
Yes, there are parks and recreational areas nearby.
Are there any local farmers markets or grocery delivery services?
Grocery delivery services are available. Walmart and Heb deliver.
Are there any nearby hospitals or urgent care facilities?
Yes, nearby hospitals and urgent care facilities are accessible.
What local resturants deliver to the community?
Door Dash, Pizza Hut, and dominos.
What are the dimensions of the windows in my apartment?
Window dimensions vary by floor plan. Contact the office for details.
What type of flooring is installed in the apartments?
Apartments feature vinyl flooring and carpet in the bedroom.
What are the appliance brands and models provided?
Appliance brands and models vary by unit. Contact management for details.
Are there ceiling fans installed in the apartments?
Yes, ceiling fans are installed in each unit.
What is the height of the ceilings in the apartments?
Ceiling heights range from 9 to 11 feet.
Are the apartments pre-wired for certain services?
Yes, apartments are pre-wired for Spectrum cable.
Are there any energy-saving features in the apartments?
N/A
Can I paint the walls or make other alterations to my apartment?
No
What type of window coverings are provided?
Standard window coverings include.
What is the soundproofing between apartments like?
N/A
Are there storage closets or spaces within the apartment?
Yes, storage closets/spaces are available in each unit.
What is the BTU rating of the HVAC system?
The HVAC system has a BTU rating of 1.5 and 2.0.
Are there any accessibility features in the apartments?
Yes, apartments feature accessibility options such as wider doorways, lower countertops, reinforced walls for grab bars, accessible bathrooms with roll-in showers, and accessible kitchens with knee space under sinks and counters
What is the process for renewing my lease?
Lease renewal processes can be completed online or in-person.
How can I update my contact information with the office?
Contact the office to update your contact information.
What is the procedure for subletting my apartment?
We do not allow it.
What is the policy for early lease termination?
Early lease termination policies depend on lease agreements.
How do I report a noise complaint after hours?
For noise complaints after hours, contact 830-776-7659. Press the option for the Courtesy Officer.
What is the process for reporting a lost or stolen item on the property?
Report lost/stolen items to the office or security personnel.
Are there any restrictions on holiday decorations?
Yes, holiday decoration policies are outlined in the community guidelines.
What is the policy regarding renter’s insurance?
Renter’s insurance is required. Minimum coverage details are available in the lease.
How can I provide feedback or suggestions to the management team?
Residents can submit feedback via our online portal or office.
What is the policy on installing satellite dishes or antennas?
Satellite dish and antenna installations are not allowed.
What is the procedure for receiving large deliveries?
Large deliveries are left in the office.
Can I install a smart doorbell or other similar devices?
Smart doorbells and similar devices require management approval.
What is the policy on using grills or outdoor cooking equipment?
Grill use is subject to community policies. They are not allowed on the patio.
Are there any restrictions on storing items on balconies or patios?
Balcony/patio storage restrictions apply. Contact management for details.
What is the policy regarding the use of bicycles or scooters on the property?
We don't have one.
What is the policy on posting signs or notices on the property?
