FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
Keys can be picked up on move date any time after 10:00 am at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
The security deposit is $500 and it is returned within 45 days after move-out, pending any deductions for damages or outstanding balances.
No. Residents are responsible for water, trash, pest control, electricity, cable and internet.
Residents can choose any provider they want. www.powertochoose
No, residents need to set up their own service.
The available providers are Spectrum and At&t.
Guest parking is available throughtout the property. Any uncovered spot.
Maintenance requests can be submitted through online portal, phone, or office visit. Emergency maintenance can be reached at 830-776-7659. Press the prompt for maintenance
The pool is open from 10:00 AM – 10:00 PM. Pool rules must be followed at all times.
The fitness center is open [24/7 or specific hours].
The community allows cats, and dogs . We do not have breed restrictions.
Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.
N/A
Trash bins are located by building 3, 6, and 7.
Quiet hours are enforced from [XX:XX PM – XX:XX AM].
The standard lease term is 12 months.
Yes, and its an addtional $500.
Assigned parking spots are available for $50.
Yes, garages are available for $75.
Carports cost $50, and garages cost $75.
No
No
Yes
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N/A
2
Towing is enforced at all times.
The towing company is Tavo's Towing and the phone number is 830-374-2369.
Yes, water bills are allocated based on unit size/occupancy.
No
Fees for lost or broken remotes/keys are $50.
Walmart
In the office or through the resident portal.
Yes, contactless move-in is available by filling out lease electronically, providing all required documenation, and taking care of payment.
Yes, deliveries must follow community delivery policies.
Yes a courtesy officer is available. Contact 830-776-7659.
No
No
Yes
Electric
Yes, guests can receive packages at the leasing office. With a photo ID and permission from the resident.
Yes, guests staying longer than 2 days must be registered.
Residents can have up to 2 guests at a time.
No, transfers for pest control issues are evaluated on a case-by-case basis.
Pest control is scheduled on 1st and 3rd Wednesday of the month.
Yes
N/A
N/A
N/A
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N/A
Resident events are held 2-3 times a month, and we encourage all residents to participate.
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
No, fire extinguishers are in each breezway.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Yes, additional remotes or keys can be requested. Fees may apply.
Yes, residents are responsible for replacing their own remote batteries.
Yes, entry codes can be changed upon request. Contact the office for assistance.
Yes, apartments can be rekeyed upon request. Fees may apply.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Guests can stay up to 2 days before requiring management approval.
Guests can park in designated visitor parking areas.
Guest vehicle registration can be completed through our leasing office or online portal.
Yes, guest parking passes may require renewal based on the community's policy.
Guest parking in carports is only allowed if explicitly permitted by management.
Additional guest parking permits can be obtained from the leasing office.
Guest parking duration may be subject to community policies. Check with the office for details.
Opt-out options depend on the service type. Please speak with management for specific policies.
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Yes, the mail area is monitored via video surveillance for added security.
Yes, handicap-accessible apartments are available. Contact the office for availability.
N/A
Yes, lawn services for private yards are managed by the community.
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N/A
Yes, there are walking and jogging trails nearby.
Yes, designated smoking areas are available on the property.
Yes, planned community improvements or renovations are communicated in advance.
No
N/A
Yes, residents can join our online community groups for updates and discussions.
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N/A
Yes, on-site storage units are available for residents.
There is only one, E.P.I.S.D.
Yes, there are parks and recreational areas nearby.
Grocery delivery services are available. Walmart and Heb deliver.
Yes, nearby hospitals and urgent care facilities are accessible.
Door Dash, Pizza Hut, and dominos.
Window dimensions vary by floor plan. Contact the office for details.
Apartments feature vinyl flooring and carpet in the bedroom.
Appliance brands and models vary by unit. Contact management for details.
Yes, ceiling fans are installed in each unit.
Ceiling heights range from 9 to 11 feet.
Yes, apartments are pre-wired for Spectrum cable.
N/A
No
Standard window coverings include.
N/A
Yes, storage closets/spaces are available in each unit.
The HVAC system has a BTU rating of 1.5 and 2.0.
Yes, apartments feature accessibility options such as wider doorways, lower countertops, reinforced walls for grab bars, accessible bathrooms with roll-in showers, and accessible kitchens with knee space under sinks and counters
Lease renewal processes can be completed online or in-person.
Contact the office to update your contact information.
We do not allow it.
Early lease termination policies depend on lease agreements.
For noise complaints after hours, contact 830-776-7659. Press the option for the Courtesy Officer.
Report lost/stolen items to the office or security personnel.
Yes, holiday decoration policies are outlined in the community guidelines.
Renter’s insurance is required. Minimum coverage details are available in the lease.
Residents can submit feedback via our online portal or office.
Satellite dish and antenna installations are not allowed.
Large deliveries are left in the office.
Smart doorbells and similar devices require management approval.
Grill use is subject to community policies. They are not allowed on the patio.
Balcony/patio storage restrictions apply. Contact management for details.
We don't have one.
It is not allowed.
No.